Partner Success Manager

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

As a Partner Success Manager, you are key in strengthening JAGGAER’s partner (global and regional advisory and system integrators) business and in contributing to our continued customer success.  

In this role, you will work closely with our sales, alliances, and professional services team to focus on ensuring that focused partners are fully engaged, recognize JAGGAER as a preferred and collaborative partner, and that together, they deliver an outstanding customer experience. You will be responsible for partners enablement journey and continuous improvement.

The Partner success manager is a strategic role, with focus on operational excellence and JAGGAER’s primary contact to advisory partners when it comes to the deployment/delivery of our solutions.

• Educate Jaggaer Partners on delivery methodology, leading practices to drive alignment between partner scoping/staffing and Jaggaer professional services.
• Support the initial onboarding journey and supporting partner tools and ticketing process.
• Collaborate with sales and Jaggaer regional alliance directors in deciding the right partner based on current capability.
• Serve as conduit between partner and various internal Jaggaer Teams acting as the single point of contact and escalation.
• Navigate complex partner delivery organizations & stakeholders to align, enable and support partner growth.
• Assess, own, and maintain partner capability information. Use this to create partner enablement plans (delivery capability gap, training etc.)
• Follow up the Training/On-boarding status and the quality of deliveries by the partners, identify deviations and obtain feedback from customers and internal teams.
• Incorporate Jaggaer and customer feedback into a partner performance card and use it to drive continuous performance improvement via quarterly delivery performance reviews.
• Drive regular communications with partners to address active engagement and practice/delivery action items.
• Contribute to continually improving our partner services, operations and how we measure and report on success and support.
• Internally be an advocate for our partners and push for adequate support and their overall success.
• Work to achieve the objectives set up for the functional and you as the individual.
• Work with the partner delivery teams to develop success stories and case studies on joint successful projects.

• Extensive experience in SAAS delivery, services sales, and customer stakeholder management
• Understanding of alliances and channel partner landscape
• Outstanding written and verbal communication skills
• Detail-oriented and possess excellent follow-up skills. Organized and work well with constant priority changes
• Excellent time management and interpersonal skills
• Self-starter and able to take ownership of new initiatives; ability to see through to closure or proposed solution
• Excellent negotiation and conflict management skills
• Relationship and senior stakeholder management
• Knowledge and understanding of the various JAGGAER platforms and solutions (is a plus)
• Background or experience in Professional Services and an understanding of implementation and/or partner services
• Experience working with partner organizations
• Bachelor's degree in a computer science or business discipline is a plus
• Knowledge of salesforce is a plus
• Up to 30% travel may be required

Our Offer

If you are an applicant in Serbia: 

Positive and fun atmosphere within a young and motivated team, competitive salary, a clear career development path, short communication channels, fostering creativity 
International, professional environment with exciting opportunities, and open-minded, dynamic corporate culture with training and development 
Comprehensive benefits, including private health insurance, FitPass, flexible working hours, summer and winter parties, rewards for top performers, New Year gifts for you and your children, and various work-life balance perks 

If you are an applicant in Spain: 

Positive and fun atmosphere within a young and motivated team, and competitive salary and career progression 
Short communication channels, fostering creativity, as well as an international, professional environment with exciting opportunities, and an open-minded, dynamic corporate culture with training and development 
Meal vouchers 

Our values

At JAGGAER, our values shape everything we do - from supporting customers and collaborating with teammates to building products and fostering our culture

Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success

Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results

Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based on race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.